Privacy Policy

Information We Collect

At Skillira, we collect various types of information to provide you with exceptional esports analytics training and career development services. Understanding what information we gather helps you make informed decisions about sharing your data with us.

Personal Information You Provide

• Name, email address, and contact information when you register for courses
• Payment information and billing details for course purchases
• Profile information including gaming experience and career goals
• Communications you send to us through contact forms or support channels
• Survey responses and feedback about our services

Automatically Collected Information

When you visit our website, we automatically collect certain technical information to improve your experience and understand how our platform is used.

• Device information including browser type, operating system, and screen resolution
• Usage data such as pages visited, time spent on site, and navigation patterns
• IP address and general location information
• Cookies and similar tracking technologies data

How We Use Your Information

We use the information we collect for specific, legitimate purposes that directly benefit your learning experience and help us improve our services. Every piece of data serves a clear purpose in delivering value to you.

Information Sharing and Disclosure

We maintain strict policies about when and how we share your information. Transparency about our data sharing practices is essential to maintaining your trust.

Service Providers

We work with trusted third-party service providers who help us deliver our courses and maintain our platform. These partners are carefully selected and bound by strict confidentiality agreements.

• Payment processors for secure transaction handling
• Cloud storage providers for course content and data backup
• Email service providers for course communications
• Analytics services to understand platform usage

Legal Requirements

In rare circumstances, we may need to disclose your information to comply with legal obligations, protect our rights, or ensure user safety. This includes situations where disclosure is required by Philippine law or legitimate legal processes.

Data Security and Protection

Protecting your personal information is one of our highest priorities. We employ multiple layers of security measures to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Secure database storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls limiting staff access to necessary information only
• Automated backup systems with secure offsite storage

Operational Security

Beyond technical measures, we maintain strict operational procedures to protect your information. Our team receives regular training on privacy best practices and data handling procedures.

Your Privacy Rights

You have significant control over your personal information. We believe in empowering you with clear rights and straightforward processes to exercise those rights.

Access and Correction

You can request access to all personal information we hold about you. If any information is inaccurate or outdated, you have the right to request corrections or updates.

Data Portability

You can request a copy of your personal data in a commonly used, machine-readable format. This allows you to transfer your information to other services if desired.

Deletion Rights

You may request deletion of your personal information, subject to certain legal and operational requirements. We will honor deletion requests unless we have legitimate grounds to retain specific information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy. Different types of information have different retention periods based on their purpose and legal requirements.

• Account information: Retained while your account is active and for 3 years after closure
• Course progress and certificates: Retained for 7 years to support career verification
• Payment records: Retained for 7 years as required by Philippine tax and business laws
• Support communications: Retained for 2 years for quality assurance purposes
• Website analytics: Aggregated data retained indefinitely, personal identifiers removed after 2 years

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Understanding how these technologies work helps you make informed choices about your privacy.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide insights into website usage and performance

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

International Data Transfers

While Skillira operates primarily within the Philippines, some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your information.

We only work with service providers who demonstrate adequate data protection standards and comply with applicable international privacy frameworks. All international data transfers are governed by contractual agreements that require the same level of protection we provide.

Children's Privacy

Our services are designed for individuals aged 16 and older. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have inadvertently collected information from a child under 16, we will take immediate steps to delete such information.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can take appropriate action.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When significant changes are made, we will notify you through email or prominent notices on our website.

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.